DLC911 Operator - Search & RescueLoading store offers
911 Operator
At ≈ $0.89 from 
Kinguin, the decision rests on whether handling calls and coordinating responders sounds satisfying. Career mode presents special events across six cities, while Free Play uses downloadable maps for cities you choose. Steam player reviews currently show 89% positive from 14,421 reviews. At $14.99 from Kinguin, weigh the cost against a game built around assessing calls and dispatching police, firefighters, and paramedics.
All-time low ~ $0.74across Steam & third-party stores
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Price History
Past 36 months · Updated dailyHistorical Low~ $0.002023-09Current Low Across Stores~ $1.49Epic Game Store
Prices cover Steam and 39 authorized stores; only legitimate offers are counted. The chart shows weekly market-wide lows and Steam's official price across the past 36 months.
01About 911 Operator
Take emergency calls, give first-aid instructions, and decide whether police, fire crews, or paramedics should respond. Career mode features unique events across six cities, while Free Play lets you choose a city and download its map. Steam players: 89% positive from 14,421 reviews. Released: February 24, 2017. Interface languages: Simplified Chinese, English, French, German, Spanish, Polish, Russian, Japanese, Czech, Korean, Portuguese-Brazil, and Turkish.
Credits
Developer
Jutsu Games
Publisher
Games Operators
Lowest recorded in 36 months
$0.002023-09-14 · Epic Game StoreBase game · same records as the chart above; USD history, not a regional Steam low.Language support
| Language | Interface | Subtitles | Audio |
|---|---|---|---|
| Simplified Chinese | Yes | Yes | — |
| English | Yes | Yes | Yes |
| French | Yes | Yes | — |
Show 9 more languages
| Language | Interface | Subtitles | Audio |
|---|---|---|---|
| German | Yes | Yes | — |
| Spanish | Yes | Yes | — |
| Polish | Yes | Yes | — |
| Russian | Yes | Yes | — |
| Japanese | Yes | Yes | — |
| Czech | Yes | Yes | — |
| Korean | Yes | Yes | — |
| Portuguese-Brazil | Yes | Yes | — |
| Turkish | Yes | Yes | — |
Steam PC edition data · 2026-10-19
02Before you buy
Dispatch and modes
Handle emergency calls, give first-aid instructions, and dispatch police, fire crews, or paramedics. Career mode covers six cities; Free Play lets you choose a city and download its map.
Maps and connection
An internet connection is needed to download maps; after downloading, the game can be played offline.
Language
The Steam PC version lists English interface, audio, and subtitles, along with interface and subtitle support in other languages.
03Frequently asked questions
What do you do in 911 Operator?
You answer calls, assess situations, give first-aid instructions when appropriate, and dispatch emergency services as needed.
What modes are available?
Career mode has six cities with unique events. Free Play lets you choose a city and download its map.
Can I play offline?
Yes. Once maps have been downloaded, the game is available offline.
What kinds of incidents appear?
The description lists more than 140 types of reports and over 50 recorded dialogues.
Popular Steam reviews
Native-language selection · 10 reviewsSelected helpful reviews in this language show both recommendations and criticisms. This selection does not represent the overall positive rating; opinions reflect the version reviewed.
RecommendedSteam player
As a 911 operator, I got a couple chuckles out of this game, but there are a few nitpicky things I'm not wild about either. This review is to address those issues. Overall, I like the game and recommend it for the money. It's fun and I'll keep playing it despite doing this for a living. ***THIS REVIEW HAS MILD SPOILERS AND IS MEANT FOR FELLOW DISPATCHERS OR ANYONE WHO THINKS THIS IS AN ACCURATE REPRESENTATION OF WHAT DISPATCH IS LIKE*** 1. Other Operators back me up here, but in my city if you request the police, you get the police. Even if the crime happened an hour ago, a week ago, whatever. You ask for them, they come. They might not be happy about it, but they come. This game penalizes you for sending officers on frivolous calls. Believe me, I'd like nothing better than to ticket people who waste 911's time, but that just isn't how it works in most major dispatch centers. 2. OBS callers. Where all my crazy people at?! Also my 911 hangups? Butt Dials from disconnected government cell phones (Thanks Obama!). Babies playing with phones. This stuff takes up at least half my night. I liked that one of the first domestic calls in the game was a pizza call, that was a nice touch, but it's not terribly common. Dealing with barely cooperative cell phone companies to try and ping suicidal or injured people's location (looking at you T-Mobile)? All the ♥♥♥♥♥♥♥ time. 3. I am not the Chief. I don't decide what specialized equipment (or in reality training, equipment is pretty standardized) each unit has. I can see what attributes each unit has, and dispatch them accordingly, but telling an officer he can't have his gun because he has a dog and body armor already? Not my job. I make due with what I'm given. There should be a mode where you don't get to decide anything, unit are manned based on the estimated budget of a city. 4. I am not the County Executive. I don't hire police, EMS or Firefighters. I don't pay their salary (you know, directly) and I don't give half a damn about the financial side of it. Above my pay grade. Long as my check keeps coming, I'm good. 5. Where's my ♥♥♥♥♥♥, outdated software?! My LEO servers with lag like a mofo. My Quad or (what's the word for 5? Cinc?) 5 screen setup, three keyboards, 3 computer mice and a footpedal? I multitask like you wouldn't believe if you've never done it. I'd love it if this interface was adequate to dispatching units. I'd suggest switching over tomorrow. I'd throw a party when our CAD was uninstalled. On that same topic, where my every state has different ways of entering wanted subjects at? Pain in the ass running out of state plates. 6. Chatty Point to Point and units. Gotta love it when the adjacent agency keys up on the radio and tells you all about their stolen vehicle that's nowhere near you, has an impossible plate # and was stolen 4 hours ago. Or when your officers play musical chairs with the calls you assigned them because they're out of their assigned beat (to be fair, sometimes that's your fault for sending them there). Or EMS guy who thinks he's Shakespeare on the EMS radios? These things all tie up dispatching units until the air is clear to do so. 7. The Fatigue. Play this game for 12 hours straight with no breaks unless someone relieves you to pee. Also, either quickly swallow your snack or spit it out when someone calls 911 or you have to dispatch a unit. 8. Uncooperative callers. I've only played to Albequerque so far (Loved the Breaking Bad call), so maybe I haven't seen it yet. Sometimes, people are playing games with you. They don't actually want help, they want someone to leave and are using 911 as a threat and as such they won't tell you the address they're at. Sometimes that doesn't end well for them as the other party will take the phone away before I can get a rebid on the ANI/ALI screen. 9. The Typing. Address, call comments, callback numbers. That stuff doesn't just appear by magic or mouse click. I type it all in and time is a factor. Should be a mode for that. Added to that, sometimes you don't understand people the first time they give you an address. You have to ask again. And again. Until they take the marbles out of their mouth and answer you. 10. Officer callouts. Sometimes you have no idea there's been a crime, you're in an office. One of your cars keys up and says "6 Lincoln 81, Traffic!" You say "6 Lincoln 81?" They say "traffic at the intersection of xxxx ave and yyyy street with a gold cutlass, plate for issue David Union Mary Boston Charles Adam Robert." Means that unit is busy now writing a ticket. Can't send them anywhere. 11. Duplicate calls. We live in an age of cell phones. In this game, if there's an accident the driver or a passerby calls you and tells you about it. In reality, the driver, the other driver, all 4 passengers of both vehicles, every passerby (that's good, if you see an accident call us about it!) the driver's kid sister she was texting with and her boyfriend in another state calls about it. You have to handle those calls professionaly but quickly to free up your phone lines for other emergencies. Same with shootings, fights, Domestics. There is often more than one caller because everyone has a phone. I feel like figuring out which calls are duplicates and which aren't should be reflected in this. 12. The emotional toll. So far I've had a few domestic calls and an overdose in the game that tried to be sad without depressing you. That's good, it's just a game after all. But I've talked to gunshot victim children, husbands and parents of suicidal people and even just grown kids finding their deceased of old age parents. There's nothing quite so depressing as a child calling about his Dad beating up his Mom. I understand that this game would be horribly unpopular and sell exactly 0 copies if it were an exact replication of dispatching work. But none of the calls had much of an emotional punch to me. Maybe I'm jaded or maybe I'm just not far enough in yet, but some calls phase you. Judging from what I've heard this far, I don't expect it here. 13. Municipalities. I realize this isn't an issue for everyone, but sometimes you can't send an available and nearby officer to a call near his location because he's in a different municipality in real life. You may dispatch for both areas, but one officer may not have the authority to write reports in a municipality he doesn't work in. This game doesn't draw that distinction. It could, you'd just have to color code the police cars and color code areas of the maps to correspond with them. You could send any car to assist another if they come under fire or need backup and their CO approves. But in a green area, a green police car would have to be present to finish the call, no matter how many blue cars are there. *** TIPS FOR NON DISPATCHERS*** The correct first response on any given call is "WHERE?". It will always be where, it has always been where. If you run up against a choice where "where" is not a given first option, the game is wrong. At no point should you direct someone to risk their own lives or leave a place of safety. Always send more than one police car to a Domestic. They are bad news. Alway have been. Really, this applies to any gathering with substantially more suspects than police. But especially Domestics. Stagger your units. Police, Fire and EMS have beats, districts and sectors for a reason. It's to maximize the area you can cover and minimize response time. I know the game likes to group them up at the start of a map, that's a trap. Don't fall for it. When the call is over, send them back to the areas you had them in. In reality, our computers remember our beats for us, though it's not a bad idea to know it yourself (for when your overworked, ancient dispatch computer decides it has had quite enough of this "functioning" thing you speak of). This game isn't that kind to you, so just make up your own, but keep them spread out and near major intersections.Show moreShow less
4.5 hours at review806 people found this helpful
Not recommendedSteam player
911 Operator is fun.. For the first couple of hours. I played the game and enjoyed it for a while, but fairly quickly, I ran into the same callouts, over and over again. The same repetitive voice calls. It came to a point where I didn't even have to think much to do any of the voice calls, because I could basically hear what sequence was going to play after the first few seconds. After that it was just a few clicks and then done. The enjoyement declined rapidly over time, and I eventually asked for a refund, which I got. I played the game and got bored in under 2 hours.Show moreShow less
3.1 hours at review240 people found this helpful
RecommendedSteam player
I beat this game, later browsed reddit for best nocturnal jobs, and now 1 year later I do this for a living. It's not the same, and most agencies split call-taking / police dispatch jobs between two different people, but this was a nice humble beginning that gave some preparation before my unintended interviews/application. "I'M GOING THERE" xD Thanks for the experience yall.Show moreShow less
64.4 hours at review519 people found this helpful
Not recommendedSteam player
I rarely write reviews but need to comment on this. I'm refunding this title because although the concept is excellent, and so much of the implementation has promise, in a twitchy real-time strategy game (which this is) the user interface is CRITICAL. And they've got that completely wrong. You can't group units to select them via hotkeys later, the descriptions of what each unit is doing soon become unwieldy when you have a lot of units, it's not clear enough (at all) when units are free from their tasks, police officers report "under fire, need backup" even when they're armed with pistols taking on thugs with clubs and outnumber them 2 to 1, it's very hard to select the right unit when multiple ones are at a location, WHICH unit you have selected also isn't clear at all, etc. The list goes on. It's a real shame as there is the core of a great idea here. The developers might also like to consider that while the "download your city" idea is good, simply allowing you to do that doesn't localise the game (american accents and "911 what's your emergency" in London just doesn't scan). While I'm not expecting them to localise to every market, the major markets for this game do have different emergency procedures. Police with guns patrolling London? We do have some pretty serious hardware out there in the armed response vehicles (much more serious than that in the average US patrol car), but most police officers here remain unarmed. But this is a non-core compliant and just something to think about for some DLC. Overall the game was a good concept, well executed in theme but poorly executed in user interface and some of the logic around it. I didn't have the patience to continue - YMMV.Show moreShow less
0.9 hours at review166 people found this helpful
RecommendedSteam player
This game was an experience everyone should try at least once in their life. Was totally worth the $0.00 I spent on it. Also I see some people in the review section angry because they bought it at full price... chill out bro. You supported the devs, and that’s a good thing. Be proud not a clown geez!Show moreShow less
0.5 hours at review438 people found this helpful
Received for free
Not recommendedSteam player
"Add additional emergency vehicles and equipment to your teams to resolve new incidents that can happen in your city. All unavailable in the basic version!" Why wouldn't you guys just release demo and then version with everything included? Thumbs down for incomplete game locked behind day one dlc.Show moreShow less
1.1 hours at review138 people found this helpful
RecommendedSteam player
TLDR: Definitely worth your time, especially on the launch sale! I've been waiting for this one! I'm an actual 911 operator/dispatcher with almost a decade on the job. Do I want to leave work, come home, and ...do this more? Actually...yes. :D Obviously they had to boil down years of training and experience into a digestible format and I think they have succeeded for the most part. The UI is fairly polished (with a few hiccups I would address with the developers since this is version 1.0.0). The immersion is great, the price is right, and the action is intense. The main differences is this game has a narrative that is straight out of hollywood unreal, with officer-involved shootings and weapon altercations far more frequent than reality. Reality is boring and 95% routine reports, stubbed toes, and tree-cats. This game is 95% robberies and heart attacks and building fires. This game legitimately makes the hair on my neck stand on end when I've tasked my 4 officers to 4 calls; A hangup call, probably kids, maybe a home invasion. A car accident with a fight A reported stolen car A robbery with injuries ...then the phone rings asking for police urgently because someone is trying to break down the door, probably weapons involved....no officers available but this person NEEDS help... ...then one officer calls for backup in a firefight, ...then another phone rings with another open line - probably kids playing, maybe a murder. Who gets the help?! The situations are contrived to generate a compelling narrative and genuinely stress the user just like the real thing. Concerns: When units are stacked at a hall/scene it is difficult to grab the one you want, often times I would send an ambulance to a medical call only to realize a few minutes later a police car is going and my ambulance is still sat at the last police/medical scene because I'd selected the wrong unit. Some of the dialogue tree options are frustratingly labeled like 'calm them down' = tell the caller to go intervene in a fight; I would interpret that as 'calm the caller down/reassure'...so I lost some big points. Others are some famously bad lines where I'm to tell the caller either 'I cant help you' or sarcastically 'do you want us to come shoot her'? I would never ere on the side of not sending, and I would never say something so unprofessional. Address is the most important piece of information on all calls ever; It should always be a top dialogue option. The tutorial is very limited and only shows 'this is your units' and 'this is your current game'...but not the intricacies of what any of the symbols mean. What are the squares above an ambulance? What happens when a unit transports then I redirect them to another call? Tasked units should really have a different colour, not just a different symbol (en route, arrived, tasked, in a firefight, etc) Overall: The price is right for a game of this caliber. I legitimately can't wait to load my city into the game to see if the units respond like mine really do in real life. :DShow moreShow less
12.4 hours at review272 people found this helpful
Not recommendedSteam player
There's not really much game here. Incidents happen, and then you send units to them. Repeat over a bunch of cities that don't have anything different about them. It's basically a clicker game with a interesting concept and a bad UI. There's no planning phase or knowledge about the specific city. You'd think that you could put police where there is high crime, but there's no information about crime whatsoever. All the incidents and locations seem completely random. The calls add a bit of flavor to the game, but often just slow down the pacing. There's some novelty in punching in your hometown and having incidents happen on streets you know, but it's not enough to carry this game.Show moreShow less
6.4 hours at review130 people found this helpful
RecommendedSteam player
As a certified EMT/EMT Instructor with almost 5 years on the job, I must say it has been a pleasure to play this game. The atmosphere it creates and its ability to immerse you is unbelievable, even more so because it is still under development. To the developers I send my regards and pray that under no circumstance they abandon this project. I also wrote a community guide named "REAL LIFE EMT - How to act", check it out! Included real life videos I took. Graphics: convey a nice professional and sleek atmosphere, simple but good; Soundtrack: very promising, would expand it though; Voice acting: surprisingly good, realistic and the only annoying thing is the address suppression but it is understandable; Gameplay: absolutely awesome!! Suggestions & constructive criticism - Make CPR and other instructions more interactive so players are encouraged to learn these simple techniques and have the incident rating affected by their proficiency; - Create a mode for lay players / professionals where you can get calls from on-site teams asking for instructions on how to treat or proceed; - After each shift you could show a newspaper with headlines concerning situations that happened during the day and how the emergency services dealt with them; - Make 3D landmarks like the Empire State Building or the Golden Gate Bridge; - More large scale events like the earthquake in San Francisco (amazingly well done); - Allow people to tag emergency situations by order of priority for organization; - Add more calls, especially more calls with uncooperative callers, random hang-ups and some with psych patients; - Keyboard shortcuts for speed selecting and unit grouping (like The Sims); Grammar and bug police - "Diabets" problem - in a random call name; - Bug where you get stuck in a call, unable to continue conversation and you're forced to "ignore", thus losing points; - Sacrifice Medal achievement is misspelled; Again, thank you for creating this game and for actually doing a public service!Show moreShow less
18.9 hours at review202 people found this helpful
Not recommendedSteam player
If you're too good at placing your units around the town, so they arrive to your active caller while you're on phone with them, game bugs out, not letting you: - choose anything regarding to this call; - swap to other objectives to see progress on them; - speed up time; - answer any new calls (since it thinks that you're still in this bugged one). It does happen way too often, it's way too annoying and replaying same day many times only because you were "too efficient", having to hear same calls being trigger over and over is not acceptable. Also had game telling me once that my performance wasn't good enough at end of the day where my operator had positive reputation and it did reset progress to three days back instead of one as it usually does.Show moreShow less
13.3 hours at review105 people found this helpful
Source: original Steam user reviews. Helpful votes are an archived snapshot, not live data. Last collected: 08/15/2026.